Ordering and Pre-Orders at StudioLaloba: A Guide to Simplifying Your Shopping Experience

At StudioLaloba, we are dedicated to providing a smooth and efficient shopping experience for our customers. Here's a quick guide to help you understand our process for ordering, changing, cancelling, and pre-ordering items.

CHANGING OR CANCELLING AN ORDER

Making Changes to an Order:
Once an order is placed, we cannot modify the items within it. However, there's still flexibility if you change your mind. You can cancel your order anytime before it ships out. After cancellation, feel free to place a new order with the correct products. To ensure a timely response, contact our team ASAP, as orders are dispatched from our premises at 1pm AEST daily. For cancellation, please email us at info@studiolaloba.com.

Cancelling an Order:
We accept cancellation requests on the same day the order is placed and before 1pm AEST. This policy aligns with our daily packing and dispatch routine, ensuring that your needs are met without delay.

PRE ORDERS: EMBRACING SLOW FASHION

Our Philosophy:
At StudioLaloba, we embrace the Slow Fashion movement, advocating for high-quality, sustainable goods. This approach not only promotes conscious consumerism but also honors the skilled hands crafting our garments. As a small, environmentally conscious brand, we produce limited quantities in each collection to minimize wastage.

Preorder Process:
Our collections often sell out quickly. To ensure that no one misses out, we offer the option to preorder. Each preorder item has an estimated delivery time listed on the product page. While we strive to ship these on time, or even earlier, please be aware that slight delays can occur. For more specific timeframes, contact us at info@studiolaloba.com.

Shipping Details:
If your order includes both preorder and in-stock items, they will be shipped together once everything is available. Should you prefer to receive items separately as they become ready, please place separate orders. Preorders can be canceled at any point before shipment, and we reserve the right to cancel a preorder, only doing so after direct communication with you.

OUR COMMITMENT

At StudioLaloba, we're committed to ensuring a transparent and customer-friendly shopping experience. Whether you're making a regular purchase or a preorder, we're here to assist you every step of the way. For any questions or assistance, our team is just an email away. Happy shopping!

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